We have been in business since 2008 and over the period of three (3) years we have gained wide range of experience in the different fields of professional building maintenance. Furthermore, in our effort to always strive for service excellence we have developed our own unique Standard Operating Procedure, which has proven effective for so many years in consistently meeting our clients’ unique needs.
The procedure that we perfected is geared towards having well-trained and well-motivated employees so that we can provide our clients with the Highest Quality of service that they deserve. Accordingly, we had discovered that by simultaneously implementing:
QUALITY MONITORING PROGRAM
We advocate the idea of empowering our employees; we consider the same as a powerful management philosophy. However, we don’t solely depend on this business practice but we closely monitor the performance of our employees by means of the following programs:
· Daily Checklist – we find that this is effective in making sure that their respective areas of responsibility are being attended to regularly. Please note that we tailored this form according to the set-up of each facility, therefore, each account has its own unique form.
· Monthly Quality Control Inspection – we regularly conduct Quality Control Inspection on our work. We encourage our clients to have their representative join our employees in conducting the inspection so that if there are any areas of concern it can be rectified immediately.
· Quarterly Survey – on a quarterly basis, we survey our clients to get their feedback on our overall performance and to get some ideas on how we can better serve them.